Shipping and Delivery Policy
Fifteenth: Shipping and Delivery Policy:
A- Shipping:
1- Please note that all products displayed in the store are from global factories and design houses located in the Kingdom of Saudi Arabia and are shipped via local shipping companies. .
2- Our first mission is to provide you with the best online shopping experience, so we made the shipping and delivery process easy for you because your comfort is our priority. .
3- Homeka store We deliver your orders through (Aramex - Thabet - Flow - other companies) in all regions of the Kingdom of Saudi Arabia. .
4- The store does not modify the address. The shipping company delivers the address as written by the customer.
5- The shipment will be delivered to the address or branch in the city, depending on what is available with the shipping company. Shipping delays due to lack of information exempt the store from responsibility for the delay.
6- The shipment is returned due to incomplete information. The customer will bear the cost of returning the shipment to the store and shipping it again.
7- After the order is shipped, the customer cannot modify or cancel it. .
B- Delivery time :
1- The agreed-upon shipping period upon order completion is from 14 to 29 working days. 5 working days may be added for force majeure circumstances related to shipping and manufacturing. The customer is prohibited from submitting a cancellation request, refunding the amount paid, or taking any legal action before it passes. Duration (34) days a job In the event that we accept the cancellation of the request The amount will be returned to the customer immediately upon his request. He is not entitled to request any compensation as long as we do not delay in refunding the value of the order to the customer. However, in the event of procrastination If the customer delays the refund of the order value, he has the right, after notifying or warning us, to claim compensation.
2- Holidays, official holidays, and weekends are not counted as working days in the Kingdom of Saudi Arabia. This requires us to abide by its laws and apply them to this agreement, which must never be ignored. In the event that delivery is delayed beyond this period, the customer has the right to submit a cancellation request via the communication methods mentioned on the website and receive a refund for the order value. .
3- For the customer The right to cancel his order and obtain a full refund in the event of cancellation within the first 24 hours from the date of the order or in the event that the order is delayed for more than 34 working days.
4- Our priority is to ensure that shipping companies deliver on time. However, delays may occur due to shipping companies' schedule pressures, reasons beyond our control, or circumstances of force majeure or exceptional circumstances. Any delay in an order due to the shipping company or exceptional circumstances is outside the store's responsibility, and the problem will be followed up with the customer.
5- There is a special section for immediate delivery products within a period of 7 to 15 working days, noting that immediate delivery products are Saudi-made or products from leftover shipments. Previously imported in good condition.
6- Homeka Store provides free delivery service for orders on some occasions and promotional offers, and advertisements are made in these cases. .
Sixteenth: Conditions for product replacement and return :
1- The customer has the right to return the product if the product is defective or has a manufacturing defect. .
2- The product must be in its original packaging with all its original accessories and installation manuals, as we do not accept returns of products that are scratched or damaged due to misuse or malfunction due to an incorrect voltage connection. .
3- The product can be returned or exchanged within 24 hours only from the date of receipt. .
4- Colors may appear slightly different due to the fact that each smart device screen has a different ability to display colors. However, we make every effort to ensure that our store images match the actual product colors as closely as possible. Returns and exchanges do not apply to products with slight color variations.
5- Customers have the right to cancel their orders and receive a full refund if they cancel within the first 24 hours of the order date for pre-booking requests, or if the order is delayed by more than 34 business days. Holidays, official holidays, and weekends are not counted as business days in the Kingdom of Saudi Arabia.
6- Orders are delivered to the shipping company within one or two business days at most, so we will not be able to accept any cancellation requests for immediate delivery products from our valued customers. .
Seventeenth: Method and conditions for returning the product:
1- If you received the product from one of our representatives, you must contact us on the store’s number or email shown on the home page. .
2- If you received the product through one of our approved shipping companies, you can use the same shipping company. .
3- In the event of a return or exchange, the purchase value of the product will be calculated according to the purchase invoice, provided that the original purchase invoice is present.
4- In the event that payment is made through an electronic payment process and the customer requests a return of the product, the amount will be returned within 7 to 14 working days using the same payment method and at the same value. .
Eighteenth: Product shipping warranty :
Homeika Store provides a warranty service for shipping large products and products that are breakable or damaged during the shipping process. The cost of this service is borne by Homeika Store and not by the customer. .
Nineteenth: Delivery schedule:
We offer delivery service daily except for Fridays and official holidays in the Kingdom. .
Twenty: Procedures to be followed upon delivery:
1- Upon delivery, you will be asked for your electronic signature or to sign a copy of the invoice. If you do not sign, the shipping company will confirm with a tracking link that the order has been delivered to the address specified on the invoice. This will be considered confirmation that you have received the products in full and in good condition. If you are not at the specified address, we will deliver the order to anyone at that address and they will sign the invoice electronically or on a copy of the invoice, or the shipping company will confirm that delivery to the address specified on the invoice has been made. At that point, anyone at the address on the delivery order will be deemed to have received the products. If the address specified by you is reached and we are unable to deliver the order, the policies and terms mentioned on the website will apply. Please contact customer service to schedule another delivery date. .
2- Homeka Store Not responsible for downloading or installing products or providing technicians for the products.
3- Homeika Store guarantees the safety of your order from theft and damage from the moment it leaves the warehouse until the moment of delivery. Homeika Store is considered We are not responsible for the product after signing the receipt document. Therefore, it is important to check the product upon receipt and ensure that there is no damage before receiving it.
4- Shipping is done by an approved shipping company to areas within Saudi Arabia.
5- All beds displayed in the store are manufactured in two pieces: the main bed box and the headboard, to ensure ease of transportation and installation. .
6- For larger beds (such as 180 cm, 200 cm and above), the bed box is divided into two pieces to facilitate the entry of the bed through apartment doors and ensure flexibility in the transportation process. .
7- Add a fee to the order shipping cost if the delivery location is located in a remote area. .
Note: This policy is an integral part of the Terms and Conditions and is provided for clarity and ease of access. In all cases, the full terms and conditions of the store apply as is, without exception.
